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Contact us

Customer Care: 9am – 6pm (7 Days a Week)

Balance Enquiries and exchange rates: 24 Hours

  • Telephone: 020 7070 4912

Lost or Stolen cards: 24 Hours

  • Telephone: 0845 241 4278 or +44 (0)20 7101 6599 if overseas.

Calls are charged at standard network rates, calls from mobiles may be higher. From the 1st December, all calls to the new 0871 Customer Care number will be charged at national rate , calls from mobiles may be more please check with your network provider.

For Mail:

Via Money prepaid MasterCard
PO BOX 49777,
LONDON, WC2E 7WZ

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terms and conditions apply. The Via Money MasterCard® Prepaid Card is issued by Newcastle Building Society pursuant to licence by MasterCard® International Incorporated or its Affiliates. Newcastle Building Society is authorised and regulated by the Financial Services Authority and is entered in the Financial Services Authority register (www.fsa.gov.uk/register/) under registration no. 156058. Cardsolutions@newcastle.co.uk